FAQ's
Welcome to the Zeplis FAQ section! Below you'll find answers to some of the most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out to our customer support team at zeplis.com@gmail.com
1. What is the delivery time for orders?
We deliver across Pakistan within 3-5 working days. Orders placed are processed on the same day, while orders placed after will be processed the following business day. You will receive a tracking ID via email once your order is shipped.
2. How much does shipping cost?
We offer free shipping on all orders within Pakistan. Any additional shipping charges (for specific areas or special requests) will be clearly indicated during checkout.
3. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking ID and a link to track your shipment. If you haven't received this information within 24 hours after your order was placed, please check your spam/junk folder or contact us at zeplis.com@gmail.com
4. Can I return or exchange a product?
Yes! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return or exchange policy within [insert return/exchange window, e.g., 14 days] of receiving your item. Products must be in their original condition, unworn, and in their original packaging. For more details, visit our Returns & Exchanges page.
5. How do I return or exchange a product?
To initiate a return or exchange, simply contact our support team at zeplis.com@gmail.com with your order number and the reason for the return or exchange. Our team will provide you with the necessary instructions for returning the item.
6. What sizes do you offer?
We provide a wide range of sizes to cater to all body types. For detailed size information, please refer to our Size Guide available on each product page. If you need additional help selecting the right size, feel free to contact our support team.
7. Do you offer customization options?
Yes, we offer customization on selected products. Whether it’s adjusting the fit or choosing a custom color, please check the product page for available customization options or contact us for further assistance.
8. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and cash on delivery (COD). For urgent orders, we require an initial payment.
9. How can I cancel or change my order?
If you need to modify or cancel your order, please contact us at zeplis.com@gmail.com within [insert window, e.g., 24 hours] of placing your order. We will do our best to accommodate changes, but once your order is processed and shipped, we are unable to make any adjustments.
10. What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at [support email] with your order number and a photo of the item. We will assist you in resolving the issue with a replacement or a refund.
11. How do I care for my products?
Each product comes with its own care instructions on the product page. Generally, we recommend hand-washing your items with gentle detergent and avoiding bleach or tumble drying to maintain their quality.
12. Do you ship internationally?
At the moment, we only ship within Pakistan. Stay tuned as we plan to expand our shipping locations in the near future!
13. How do I contact customer service?
You can reach our customer service team through email at zeplis.com@gmail.com. We’re available to help with any questions or concerns you may have.
14. Do you have physical stores?
Currently, Zeplis operates exclusively online. However, we offer comprehensive product descriptions and size guides to help you make informed purchasing decisions.
If you have any further questions or need assistance, please don’t hesitate to contact us! We are here to help ensure your shopping experience at Zeplis is smooth and enjoyable.
